From bottlenecks to business outcomes
Discover, redesign and automate — then scale improvement with measurable impact.
Process Mining & Diagnostics
Fact‑based discovery of flows, variants and bottlenecks from system logs.
Learn more →Value Stream Mapping & Lean
Map value flow, remove waste and improve throughput end‑to‑end.
Learn more →Process (Re)Design & Standardisation
Design to intent with clear roles, SLAs and controls built‑in.
Learn more →Automation & Orchestration
RPA, workflow and AI to reduce manual effort and cycle time.
Learn more →Governance & Change
Operating model, ownership and change that stick.
Learn more →Performance & KPIs
Lead time, cycle time and quality dashboards tied to outcomes.
Learn more →Compliance & Risk Controls
Controls, audit trail and privacy‑by‑design in daily operations.
Learn more →Customer Journeys & Experience
Design journeys that reduce friction and drive growth.
Learn more →Continuous Improvement & CoE
Scale practices, templates and tooling through a Process CoE.
Learn more →Process Mining & Diagnostics — Deep Dive
- Event logs ingestion from ERP/CRM/ITSM and custom systems.
- Variant analysis, SLA breaches and conformance checking.
- Root‑cause analytics and opportunity sizing.
Value Stream Mapping & Lean — Deep Dive
- Current/Future state mapping across functions and systems.
- Waste (Muda) removal, flow and pull optimisation.
- Kaizen events with measurable before/after results.
Process (Re)Design & Standardisation — Deep Dive
- RACI/roles, SLAs/OLAs and policy/controls embedded by design.
- Standard work, templates and knowledge capture.
- Handoffs reduction and exception handling patterns.
Automation & Orchestration — Deep Dive
- Task automation (RPA), workflow engines and integrations.
- GenAI for document processing, knowledge and copilots.
- Human‑in‑the‑loop and exception management.
Governance & Change — Deep Dive
- Operating model, ownership and decision rights.
- Change management, comms plan and training.
- Adoption playbooks and benefits tracking.
Performance & KPIs — Deep Dive
- Lead/cycle time, throughput and First Pass Yield.
- Customer and cost impact KPIs with targets.
- Dashboards and OBR/MBR review cadence.
Compliance & Risk Controls — Deep Dive
- Sox/ISO/NIS2‑aligned controls with audit trail.
- Privacy‑by‑design, data minimisation and retention.
- Segregation of duties and critical approvals.
Customer Journeys & Experience — Deep Dive
- Journey mapping, moments that matter and friction removal.
- SLAs/OLAs aligned to customer outcomes.
- Voice of Customer loops and NPS/CSAT tracking.
Continuous Improvement & CoE — Deep Dive
- Playbooks, templates and coaching for teams.
- Community of Practice and knowledge sharing.
- Funding model and portfolio of improvements.
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