Information and documents in context
Agents explore the need and read supported PDFs and images. They compare statements and attachments, highlighting missing information and points to verify.
QPRATIX Assistance and case management
Every request, a clear path to action.
QPRATIX uses agentic AI to turn requests, conversations and documents into organised cases. It supports staff at service desks and on digital channels, from gathering information to preparing next steps.
A shared working foundation
Assistance starts before a case is ready.
A person describes a problem, adds a document, corrects information and returns for support. QPRATIX retains context and helps create a shared basis for the staff receiving the request and those handling the case.
Next steps and responsibilities
Triage distinguishes what is required to proceed, useful additions and internal checks. The case brings together a summary, status, documents and responsibilities.
Continuity across people and contacts
Later visits and materials can contribute to the case while preserving their origin and history. Authorised staff can join the conversation and guide the work.
From request to case
How it works
Receive the request
Staff assist the person at a service desk, or the conversation starts on enabled digital channels.
Build the context
Agents explore the need and analyse relevant information and attachments.
Organise the case
Classification, priorities and expertise support routing and case intake.
Prepare the action
Staff receive material and proposed operational steps to verify, complete and approve.
Working materials
Useful material for people seeking and providing assistance.
Service user summary
Summarises the information gathered, case references and what the person needs to do or wait for.
Operational procedure
Organises checks, documents, sources and next steps for the assigned staff member.
Draft complaint
Turns the case context into a document to verify, complete and approve before sending.
Exportable case file
Combines case information, summaries, relevant history and authorised attachments in a ZIP package.
Where you can use it
Application examples: methods, content and configuration are defined for your context.
Associations and service desk networks
Connect intake, specialist expertise and case handling through a shared information base.
Customer care and after-sales
Organise complex reports, documents and additions before assigning the case to the right team.
Service organisations
Clarify the path from the initial request to activities, responsibilities and required materials.
People remain in control
Agent initiative, staff responsibility.
The organisation defines roles, access scopes, expertise and instructions. Staff correct information, verify outputs and retain control over professional assessments and communications. Permissions, history and activity records support management. Digital channels and connections to existing systems are configured for the service.
Frequently asked questions
Can it be used at service desks and online?
Yes. At the service desk, AI assists staff. On enabled channels such as WhatsApp and Telegram, it gathers messages and attachments directly. Authorised staff can take over the conversation.
How does it handle missing documents?
The assessment distinguishes materials essential to proceed, useful additions and internal checks. It helps identify what is needed, why and who is responsible.
Can a case be updated later?
New visits and documents acquired by staff can be linked to the case. Contributions retain their origin and date, while the history of completed visits remains available.
Is the draft complaint sent automatically?
Draft generation and transmission are separate steps. Staff verify, complete and approve the text; delivery methods and integrations are defined for the organisation.
How does a request take shape in your organisation?
Show us your assistance process and the information you need to gather. We will prepare a QPRATIX demo around your workflow.