AI strategy consulting
Map the steps from first contact to case management. Identify priorities, available data and responsibilities, with a roadmap proportionate to the service network.
Agree on the scope before selecting tools.
Explore the serviceConsumer associations
More continuity in assistance. More time for people.
AI strategy, training and applications to connect service desks, staff and specialists. We start with the enquiry journey to organise information, documents and handovers.
From listening to specialist assistance.
An enquiry can involve different offices, channels and areas of expertise. The starting point is to make its context available to the people handling it, while keeping personal relationships and responsibility for assessment with staff.
Strategy, skills and tools
AI within the assistance journey.
Training for staff and managers
Practical programmes on document consultation, drafting responses and checking AI outputs. Exercises use suitable training materials and address responsible information handling.
Skills relevant to service desks and specialist teams.
Explore the serviceAI applications and integrations
Build tools to collect enquiries, organise documents and support information retrieval. Connect them to existing systems with access aligned with roles.
From prototype to evaluation with service staff.
Explore the service
Potential uses to design together
Three areas where digital support can help.
Prepare the enquiry
Guide information gathering and flag missing documents so staff can start with a more organised context.
Consult the sources
Search selected procedures and materials with verifiable references. Staff review summaries and draft responses.
Connect the network
Support handovers between service desks and specialists, and make relevant updates available to authorised staff.
AI supports preparation and information retrieval. Assessments, responses and case decisions remain with qualified people.
A documented project
AI Triage for ADOC.
QualiValue designed and developed AI Triage for ADOC: a project connecting staff, specialists and AI agents to support consumer assistance. Its presentation at ADOC’s 10th National Assembly is documented in Projects and case studies.
An experience that can inform a discussion of your association’s needs, with each new intervention designed around its own context.
Explore the ADOC projectHow we work
A first step with a clear objective.
Understand
We listen to people, review activities and tools, and define the intended outcome and constraints.
Test
We design a focused intervention, agreeing on data, access, responsibilities and evaluation criteria.
Support adoption
We assess usefulness in everyday work, support staff and consider how to extend the solution.
Let’s talk
Which part of the assistance journey would you improve?
Tell us how your service desks work, which enquiries you handle and where you need greater continuity. We can start with strategy, skills or an initial application.
An initial conversation about your context
We start with your needs and the people involved to define a possible approach. You can contact us even if you have not yet identified a solution.